Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at 1elite4master@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once the return is received back to us, we will inspect/approve the return and offer a full refund. If the item has been deemed to be tampered with or altered in any way, the return will be considered ineligible.

You can always contact us for any return question at 1elite4master@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us within 2 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. The following items are FINAL SALE ITEMS and are not eligible for returns:

Trading Card Singles - You will always receive the exact item pictured. 

Random Bulk Lots - These are always assembled at random and there are no guarantees of what cards will be included. Always check the item title and description to ensure you are aware of what you are purchasing. 

Sale /Discounted Items - All sale or discounted items are final, no exceptions.

Presale Items - All presale items are final once they leave our location. Cancellations are permitted up to 1 business day prior to release.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 1elite4master@gmail.com.